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How do I access my online account?

To access your online account, follow the steps below :

Get your ID and secret code
  • Your 11-digit user ID
  • your 5-digit secret code

This information is sent by post in two different couriers once your account is open.

At any time, you can request to resend them by email by choosing "Forgot user ID" from the Online Banking logon page.

Tip: Connect faster with the "Remember me" option By checking the "Remember me" box, your user ID is memorized, you no longer have to enter it to connect.

Important: if you have activated this option from a computer, tablet or smartphone accessible by other users, we recommend you to deactivate it for security reasons.

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